- Where is my order?
Once you order has been shipped, you will receive an email with your shipping information and tracking number of your parcel. All orders are dispatched within 1-2 business days. If 2 business days have passed and you have not received an email, please contact firstname.lastname@example.org
- When will my order be shipped?
All orders are dispatched within 1-2 business days.
However there may be delays in shipping due to COVID
- When will I receive my order?
Orders shipped using the standard Sendle shipping service will arrive within 2-5 business days once dispatched. Orders shipped using the express Australia Post shipping service will arrive within 1-3 business days once dispatched.
If you order does not arrive within this time frame, please contact Sendle before contacting the NVyes team. For more information, please refer to our shippingpage
- Do you ship internationally?
Not at the moment but please stay tuned for further updates here.
- How much is delivery?
We offer free standard delivery for all Australian domestic orders over $150. For orders under $150 shipping is calculated at check out.
ORDERS & RETURNS
- Can I change my order once it’s been placed.
Please place your order carefully as we are unable to make changes once your order has been If you would like to cancel your order, please contact email@example.com for assistance. If you order has already been fulfilled, we will not be able to cancel it.
- What is your return policy?
We want you to love your pieces, which is why we offer refunds on all full priced items returned within 7days. Please refer to our return policy for more information
- I received the wrong item / an item was missing. What should I do?
Please contact firstname.lastname@example.org with an image of your order so we can resolve this for you as soon as possible!
- Do you offer afterpay?
We are happy to offer Afterpay to all our Australian Angels. Please refer to our Afterpay page for more information or visit https://www.afterpay.com.
- What size should I order?
Please refer to our size guide. If you are between sizes, we recommend going up a size for an oversized look and going down a size for a more fitted look.